The map below depicts the most recent cities in the United States where Comcast Xfinity users have reported problems and outages. If you are experiencing problems with Comcast Xfinity, please submit a report below.
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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Comcast Xfinity users affected:
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Comcast is an American telecommunications company that offers cable television, internet, telephone and wireless services to consumer under the Xfinity brand. These offerings are usually available in triple play packages. Comcast Xfinity is the largest cable TV company and largest home Internet service provider in the United States.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Chicago, IL | 528 |
| Houston, TX | 380 |
| Seattle, WA | 244 |
| Washington, D.C., DC | 244 |
| Philadelphia, PA | 239 |
| Atlanta, GA | 221 |
| Denver, CO | 203 |
| San Francisco, CA | 148 |
| Sacramento, CA | 142 |
| Orlando, FL | 137 |
| Indianapolis, IN | 136 |
| Miami, FL | 128 |
| Boston, MA | 120 |
| Detroit, MI | 117 |
| Portland, OR | 114 |
| Minneapolis, MN | 109 |
| Brooklyn, NY | 95 |
| Jacksonville, FL | 92 |
| Oakland, CA | 91 |
| Littleton, CO | 89 |
| Salt Lake City, UT | 82 |
| Baltimore, MD | 82 |
| Pittsburgh, PA | 70 |
| Tampa, FL | 62 |
| New York City, NY | 58 |
| San Jose, CA | 58 |
| Tacoma, WA | 47 |
| Reno, NV | 45 |
| Saint Paul, MN | 39 |
| Nashville, TN | 38 |
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Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
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Comcast Xfinity Issues Reports
Latest outage, problems and issue reports in social media:
Joss Weatherby (@JossWeatherby) reported hey @xfinity and @XfinitySupport who do I talk to about being charged for services I never signed up for? Your service guy hung up on me when he found out that's why I was calling.#xfinity #xfinitysupport #shady
- Colin Smith (@Wonderbetes) reported
@Xfinity @XfinitySupport Still haven't had my issue solved. 5 different people. No help. How many will it take? How come none of them thought "maybe a manager should handle this"? I have signed up to spend more money, and never received this bad of service. #donttrustxfinity
- Rodrigo Paz (@rodrigorpaz) reported
@Xfinity the most unreliable internet service in America
- whisker Deck (@ellisvaughns) reported
@XfinitySupport y isn't the xfinity beta streaming app not working? I've tried to talk to an agent about this but she hung up!
- jason Mulvey (@mulvey55) reported
@DukeMBB @accnetwork I hate xfinity for not having acc network
- Clifton Darnell (@Cliff8Darnell) reported
@MemphisWSoccer No go for Comcast customers. Got free trial of ACC Network but game is only on ACC Network Extra.Seems like I should have been able to watch with my ESPN+ subscription.I would have paid to stream game like a PPV. Lost opportunity for both schools to generate revenue.
- Education Rocks (@educationrocks5) reported
Anyone else having trouble with the @Xfinity app or log in? I cannot access anything on my iPad nor get into my account on the laptop.
- theangryintern (@theangryintern) reported
@sujinandjuice Probably the only good thing about being a Comcast customer: We get Peaco*ck premium for free.
- Michele Mayhan (@MayhanMichele) reported
@Xfinity I will keep tweeting until our area has a resolution. We’ve had great service then this past 3 weeks have been ridiculous. Error messages, outages, restarting modems. Horrible service.
- SlappY35 (@Y35Slapp) reported
@EmmaJerome @WSUCougarFB PAC12 network. It’s Comcast channel 720 in Vancouver
- Jimmy Clare - Motivational Speaker (@JimmyClareSpeak) reported
This is the 5th basketball game I am missing because of @comcast @XfinitySupport they do not have the acc network. I am literally trying to persuade my parents to cut cable. It's a rip off.#cutcable
- JJ | ****HandsASMR (@YaoiHandsASMR) reported
Xfinity is such garbage lmao canceling our service ticket because they sent an email to a different address, delaying my whole service move process, sending me links that don't work to get me to lock in my service install "asap," so who knows when we get service
- ⛥Lexi Static: EastCoastGhoul™ ⛥ (@ReaperChikk) reported
******* Comcast...Internet's being slow. There's a technician working on it near my house...I just want normal f*ckking internet.Going to bed. Y'all be good.
- Shelby MacDonald (@jandscadry) reported
@googlefiber Clay, just following up. I submitted the form you sent. As I mentioned before, I’ve been promised calls from supervisors and have never gotten a response. I can’t tell you my frustration level. We signed up for @Xfinity.
- ジャストインフィニティ ∞ Justinfinity ∞ (@Justinfinity93) reported
The stream ended indefinitely. Two reasons:1. My Internet disconnected. Even though I got a better plan from the worst service ever, Comcast, you will see them less often. This was just the wrong major time to disconnect.2. Microsoft's end making the games we're in lagging.
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