Report Outage or Emergency | Virginia | Dominion Energy (2024)

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Your safety is important to us. If you experience an interruption in service or need to contact us due to an emergency, here's information you can use.

Need to report an outage or check status?

  1. Register or sign in to your account.
  2. Choose Outage from the navigation menu.

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Want to know where outages are in your area? Check our outage map.

Your Safety is Our Top Priority. Report Other Emergencies.

Downed Power Lines If you see downed power lines, please stay at least 30 feet away from them and call us at 866-366-4357 to report the location immediately.
Streetlight or Watchlight Outage Find out more about Outdoor Lighting outages and how to report them.
Keep Informed While Staying Safe Find common questions and answers regarding outages and restoration on our FAQ page.
Protect Yourself from Scams Dominion Energy is your partner in fighting scams regarding your utility account.

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With the Dominion Energy app, logging in is faster and easier than ever by taking advantage of fingerprint or facial recognition to access your online account.

  • Report an outage
  • Request service
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  • Access your home's energy usage information

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Be the first to know! Stay up-to-date by enrolling in our text or email alerts. Sign up for one–or both!

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Email Alerts

  • Storm safety tips and outage information for Virginia or North Carolina
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Text Alerts

  • Storm safety and outage information for Virginia or North Carolina
  • Energy conservation tips
  • Breaking News

To sign up for all Dominion messages in the VA/NC service area:

Text DOM to 898366

To sign up for messages specific to VA service areas:

Central VA: Text CEN to 898366

Amelia, Appomattox, Buckingham, Caroline, Charles City, Chesterfield, Colonial Heights, Dinwiddie, Goochland, Hanover, Henrico, Hopewell, King William, Louisa, Petersburg, Powhatan, Prince George, Richmond City, Sussex

Eastern VA: Text EAST to 898366

Chesapeake, Essex, Franklin City, Gloucester, Hampton, Isle of Wight, James City, King William, King and Queen, Lancaster, Mathews, Middlesex, New Kent, Newport News, Norfolk, Northumberland, Portsmouth, Poquoson, Richmond County, Southampton, Suffolk, Surry, Virginia Beach, Westmoreland, Williamsburg, York

Western VA: Text WEST to 898366

Albemarle, Alleghany, Amherst, Augusta, Bath, Bedford, Botetourt, Buckingham, Buena Vista, Charlottesville, Covington, Culpeper, Cumberland, Fauquier, Fluvanna, Greenbrier, Greene, Harrisonburg, Lexington, Lynchburg, Madison, Monroe, Nelson, Orange, Page, Rappahannock, Rockbridge, Rockingham, Shenandoah, Staunton, Warren, Waynesboro

Northern VA: Text NOVA to 898366

Alexandria, Arlington, Caroline, Clarke, Fairfax, Fairfax City, Falls Church, Fauquier, Fredericksburg, King George, Loudoun, Manassas, Prince William, Spotsylvania, Stafford, Westmoreland

South VA: Text SOUTH to 898366

Amelia, Brunswick, Campbell, Cumberland Appomattox, Charlotte, Danville City, Greensville, Halifax, Lunenburg, Mecklenburg, Nottoway, Pittsylvania, Prince Edward, South Boston

Standard message and data rates may apply. Reply HELP for more info or STOP to no longer receive text alerts.

Stay Safe and Prepared

Electric Safety
Hot Weather Safety Tips

Don't let an accident put a damper on summer fun

Published : 6/7/2020

32

Whatever you're doing to enjoy the warmer temperatures in summer, Dominion Energy has safety tips to help make sure an accident won't diminish your good times.

Hot Weather Safety
Electric Safety
Generator Safety

Stay safe while using an auxiliary power source

Published : 6/1/2020

155

A portable generator can be a valuable piece of equipment to own when power to your house is temporarily off after a storm or other disruption, but you need to follow strict safety guidelines to keep your home and family safe while using a generator.

Generator Safety
Electric Safety

Stay safe when working around power lines

Published : 6/1/2020

24

Working on a ladder around power lines can be dangerous, but following a few simple rules can help you to avoid an accident.

Ladders and Power Line Safety

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Report Outage or Emergency | Virginia | Dominion Energy (2024)

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